thefamilyprints

If you’re having trouble completing your order, please try the following steps:

• Remove any special characters (like / ( & € * # ) from the checkout fields and use standard Roman letters only.
• Make sure all required fields (marked with *) are filled out.
• Refresh your browser — if any items sold out during your session, your cart will update automatically.
• Try using another device or browser. For example, if you’re on mobile, try checking out on a computer.

If you still can’t complete your purchase, please contact our support team.( email: official@thefamilyprints.com )

Yes! We accept major credit cards, PayPal, and other popular payment methods.
If your preferred payment option isn’t available, please contact us for assistance.

Since most of our items are made to order, we can only accept cancellations or changes within 24 hours of purchase.
Please submit a request via our Contact Us page as soon as possible.
Once your order has been processed or shipped, it can no longer be changed or cancelled.

If your package hasn’t arrived or arrived damaged, please:

1. Double-check with the carrier or your local post office — sometimes packages are marked as “delivered” a bit early.
2. If the issue persists, contact us at official@thefamilyprints.com with:
• Your order number
• A short description of the issue (lost or damaged)
• Photos of the damaged item (if applicable)

Once verified, we’ll gladly send a replacement or issue a refund.

Yes! Once your order ships, you’ll receive a shipping confirmation email with your tracking number.
You can use it to track your package on our website.
If you haven’t received it (and it’s not in your spam folder), please contact us so we can check your order status.

A declined transaction is usually due to validation or authorization issues from your card issuer.
Please make sure your billing address exactly matches the address on your bank statements.
If the issue continues, please contact your card provider for more details.

You can find our Size Guide on each product page — simply click on the “Size Chart” link under the description.
Font, color, and design options can be seen in the product images. Please scroll through all images to explore your choices.

Delivery time = Customization time + Shipping time.

Shipping usually takes 10–15 business days, depending on your location.

No, you usually don’t need to pay any import duties or taxes. We work with our logistics partners to ensure your package clears customs smoothly, so your order will be delivered directly without any extra charges.